bumble ink customer service

Customer Service

Any questions? Please email us at info@bumbleink.com or call (626)698-6740.

Personalized Invitations and Annoucements
We will email you a proof within two business days. Please review the proof and email us with your approval. We cannot process and print your order without this confirmation. Upon receipt of approval, orders will be shipped within three to seven business days.

Shipping
All orders are shipped via UPS Ground or USPS Priority Mail within one to three business days, unless otherwise indicated. For best results, we recommend using UPS Ground to a business address. If you are shipping to a home address, we recommend having someone available to receive it or the package will be left at your front or back doorstep.

To track your order, email us at orders@bumbleink.com.

At this time, we currently only ship to US and Canadian addresses.

Sales Tax
We are required by California state law to collect sales tax on orders shipped to California addresses. The rate of sales tax is 8.25% for San Mateo county addresses and 7.25% for all other CA addresses. Sales tax does not apply to shipping charges.

Returns
For personalized invitations and announcements, we cannot accept returns due to customer error in spelling, grammar, or layout. (Hence, the customer's approval of the proof.) However, in the event of a bumble ink error, we will accept a return and offer either a full refund or reprint.

For all other products, we accept returns within three weeks from receipt of item. Unless incorrect or defective items are sent, refunds do not include shipping costs for receiving or returning the item(s).

Products to be returned must be in their original condition and packaging.

Please contact us at orders@bumbleink.com to process a return. Upon receipt of merchandise, we will issue a credit to your credit card.

Copyright/Trademark
All images on bumbleink.com are copyrighted.

Privacy
We are committed to protecting online user privacy. In order to ensure your privacy, information we collect is used only in the manner and for the purposes described below. This "Privacy Statement" discloses the privacy practices governing our knowing collection, use, and disclosure of information.

Web Site
The information entered into the contact form is used only to verify that the user is a reseller. Contact information will never be used for spam.

If you are a subscriber to bumble ink's mailing list, you may "unsubscribe" anytime by sending an email to info@bumbleink.com. Our mailing list is used to periodically email bumble ink news, promotions, and online exclusives. We never sell or share any email addresses, phone numbers, mailing addresses or other personal data to anyone.

Cookies
We use a feature of Internet Web browsers called a "Cookie", which is a file that a Visitor's Web browser places on a Visitor's computer's hard drive, to assign an identification code to the computer and to collect and store Information. We associate the Information obtained about a User to the User's Personally Identifiable Information. We do not and cannot use Cookies to retrieve individual Personally Identifiable Information about Visitors from a Visitor's computer unless the Visitor knowingly and willingly provided such information. Cookies do not contain any credit card information.The Cookie technology we use cannot obtain information from a Visitor's hard drive or pass on a computer virus. If you choose to reject the Cookies, some areas of the Site may not function properly or may not be accessible.

Security
This Site has password security measures to protect against the loss, misuse, and alteration of the Information and Personally Identifiable Information under our control. We make no representations or warranties with regard to the sufficiency of these security measures. We shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Statement as a result of a security breach or technical malfunction.

We are committed to protecting your valuable data from misuse and fraud. Bumbleink.com uses a secure socket layer (SSL) server and the secure protocol HTTPs when collecting your payment information.

Amendments to Privacy Statement
We reserve the right to amend this Privacy Statement periodically. Use of Information and Personally Identifiable Information that we gather now is subject to the Privacy Statement in effect at the time the Information or Personally Identifiable Information is used. Any amendments made to this Privacy Statement will be considered effective ten (10) days after the amendments are posted on the Site.